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“It is full of valuable life lessons that can be applied to many areas.”
“Very workable tools and skills to implement better coaching techniques. Thank you!”
“Great opportunity. Quality program.
Excellent instructors.”
“The course has exceeded my expectations.”
"This course was my introduction to mediaiton. Well organized and run with highly knoledgable instructors. An enlightening experience."
Participant, DC, June 2010
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Don't miss a single copy of The PULSE Rate, a source of valuable information and thinking behind effective conversations. Subscribe now to receive yours delivered directly to your email inbox.
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At The PULSE Institute we train people in the art and the science of conversation. P.U.L.S.E. is a Frame for structuring conversations for resolution. PULSE Practitioners have the skills and the confidence gained through practice to empower others to resolve their differences, and to structure conversations for collaborative decision making.
We offer a number of flexible, inclusive, learner-focused and practical training programs for the workplace. Graduates of our training programs, PULSE Practitioners, learn
- How to structure conversations and meetings for effective collaborative decision-making.
- How to listen for understanding, and how to speak to be understood.
- How to empower others to resolve their own differences.
- When and how to intervene in workplace disputes.
- How the dynamics of conflict affect conversation and relationships.
Choose the program that suits your needs and your budget. We offer in-house training programs for up to 20 people, ideally suited for new and prospective supervisors, and offering the skilled manager an opportunity to refresh skills, gain valuable self-insight, and practice dealing with difficult situations. |
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Communication in the Workplace
Collaborating Inside and Out is a 5-day program with a deeper and very practical study of the PULSE Conversation for change. Participants will:
1. Gain deeper understanding of conflict theory.
2. Understand how people behave in conversation when under stress and in difficult situations.
3. Understand how to structure conversations for resolution (for example: meetings, performance reviews,conflict interventions).
4. Gain confidence through extensive practice in structuring conversations for change.demonstration, explanation, imitation and practice. |
Personal Effectiveness
PULSE Performance Coaching: Conversations for Change is a 2-day program ideally suited for the leader who wants
1. To learn a model for managing change.
2. To understand accountability and responsibility as a manager.
3. To explore leadership as vicarious responsibility.
4. To understand the effect of underlying motivations.understands they are doing the best with what they know. |
Team Building
40˚ in Conversation: A Study of Nine Perspectives of Human Behaviour is a 3-day program. It will help team members to
1. Gain greater understanding of the motivations behind human behaviour and the dynamics of the team.
2. Practice skills for conversations with difficult people and in difficult circumstances.
3. Increase self-awareness and understanding of your own motivations. |
Organizing your Time: Managing the Seasons and the Nanoseconds of Life is 1-day program exploring:
1. How to examine the activities in your life and to prioritize them.
2. How to make a distinction about what is urgent and what is not.
3. How to use importance and urgency as an organizing framework for time management.
4. How to say “no”. |
Mediation Certification
Consisting of PULSE Concepts and PULSE Practice, this 40 hour program provides a very practical introduction to the PULSE Frame for Mediated Conversations. Participants will walk away with enough practice, and the confidence in their skills, to conduct mediations. The practice scenarios are focussed on the workplace. Agenda. |
Advanced Mediation Certification
For practicing mediators, and past participants of the PULSE Concepts and Practice, this 40-hour program provides an opportunity to explore:
1. Appreciative Inquiry into mediation using the PULSE Frame
2. Preparing parties for mediation with the PULSE Coaching conversation.
3. Working with difficult people.
4. Unexpected guests in mediation.
Agenda. |
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