Things that PULSE practitioners think, feel and do …
1. Conversations work best when ….
2.Gentle – so others can keep listening.
3. Honest - say what you are thinking…. in a gentle way.
4. You are not prepared to resolve or move on until you have said everything that is on your mind.
5. Be open to what is being said and allow it to influence you.
6. Use specific examples for clarity… a story, a picture, an image.
7. Sometimes people use the same word to mean two completely different things.
8. Keep talking until you find a resolution.
9. Gentle, Honest, Open, Specific, Talk
10. Listen with HEART. Deep listening works to acknowledge emotion and de-escalate.
11. Hush your own mind, body and heart. Be with the other person. Be curious.
12.Empathise. Walk a mile in their shoes. Ask yourself “What is it like to be them?” Feel for them.
13. Attend to what they are saying and what they are not saying.
14. Body language speaks when it changes.
15. Facial expressions never lie and are universal across cultures.
16. Reflect back what you see. Remain silent so that they can respond to how you
17. Trust that everyone is doing the best they can with what they know.
19. Hush, Empathise, Attend, Reflect and Trust = HEART – deep listening.
20. Earn yourself a hearing.
21. POWER listening gives evidence of having heard.
22. Paraphrase what you hear them saying.
23. Ask Open questions that hinge on what has been said.
24. WAIT – Why am I talking??
26. Let them think about what you have said. Uninterrupted thinking is more
27. Empathise by noticing and stating the level of emotion that you see, hear or
28.“This has been difficult for you.”
29. “You feel strongly about this.”
30. “I can’t begin to imagine how it is for you.”
32. Reframe changes the picture of the situation and therefore the situation is
33.Paraphrase, Open questions, Wait, Empathise and Reframe = POWER listening
34. Reframe involves identifying the perspective – the BEACH.
35.Beliefs, Expectations, Assumptions, Concerns and Hopes.
36. PULSE BEACHs are made of sand. They are fluid and changing.
37. BEACHs identify what people are looking for in the world.
38. On Perfection BEACH people seek order and the right way to do things.
39. On Connection BEACH people seek relationship and a way to help others.
40.On Success BEACH people seek to be on top and a way to work harder and smarter.
41. On Differentiation BEACH people are seeking to be different, to be creative and unique.
42. On Detachment BEACH people are seeking wisdom and knowledge and theoretical analysis.
43. On Security BEACH people are seeking safety and protection in the future.
44. On Excitement BEACH people are seeking joy and fun and adventure.
45. On Power BEACH people are seeking control and outcomes in the present.
46. On Peace BEACH people are seeking comfort and harmony.
47. We understand ourselves through our relationship with others.
48. Sociology explains how we interact with others. The PULSE BEACHs are a sociological Construct.
49. We move from BEACH to BEACH depending on our state.
50. Each BEACH has its own language and culture.
51. PULSE Practitioners recognized and interpret the language from each of the BEACHs.
53. You see what you are looking for and you hear what you are listening for…
54. Look for the positive and you will find more of it.
55. Acting as if something is going to happen moves it closer.
56. Anticipating an outcome brings it closer.
57. See the ball in the net, the hole wherever you want it to be.
58. Seeing is believing and believing is seeing.
chicken and egg.
59. We move toward what we pay attention to…
60. We move toward what we imagine for the future.
61. Change the image and change the future.
62. Build the conversation and they will come.
63. Create a neural link with your participants.
64. Change begins the minute you ask the
65. Positive questions shift thinking from negative to positive.
66.“What’s the best conversation you have ever had?”
68. “What would it take to get back to that kind
69. “If a miracle happened while you were
sleeping how would you know? What would
70. “Understanding and agreement are two
71. Ninety minutes is all you need to resolve a
72. PULSE is a brained based conversation.
73. PULSE is a heart based conversation.
74. PULSE is a body based conversation.
75.PULSE is an integrated conversation - past, present and future.
76. There are three kinds of people … those that
come toward you … those that move away and those that move with you.
77.There are three kinds of people in the world
… those that focus on emotion and the past, those that focus on the body and
the present and those that focus on the head and the future.
78. Three by three grid gives you nine
perspectives that people can take on the world or on a specific situation.
79. Where are you coming from? Perfection, connection, success,
differentiation, detachment, security, excitement, power or peace.
80. Perfection is good until it isn’t.
81.Connection is good until it isn’t.
82.Success is good until it isn’t.
83.Differentiation is good until it isn’t.
84.Detachment is good until it isn’t.
85.Security is good until it isn’t.
86. Excitement is good until it isn’t.
87.Power is good until it isn’t.
88.Peace is good until it isn’t.
89.There is a fair weather side and a stormy side to each BEACH.
90. All of the BEACHs are good until they
aren’t. Then it is time to move.
91. To move from one BEACH to another you have to
find what you are looking for there.
92. Perfection BEACH moves to Excitement BEACH.
93.Excitement BEACH moves to Detachment BEACH.
94.Detachment BEACH moves to Power BEACH.
95.Power BEACH moves to Connection BEACH.
96.Connection BEACH moves to Differentiation BEACH.
97. Differentiation BEACH moves to Perfection
BEACH to close the circle.
98. Success moves to Security which moves to
Peace to complete the triangle.
99. The BEACH paths are two way.
100. Knowing the BEACHS allows you to use them,
not have them use you.