Lately I have been intrigued by the idea of trust. Where does it come from? How do we earn it and how to we gain it back? Mediation participants are often suffering from a lack of trust for the other party and even for the proceedings. I have become curious about what can be done to help people feel better about each other and the possible outcome closer tot he beginning of the process. A friend of mine shared an article called "Leadership and the Structure of Trust" by Paul R. Lawrence and Robert Porter Lynch from www.eurpeanbusinessreview.com. It is really thought provoking. I was excited because of the word structure in the title because at PULSE we talk about structured conversations. The authors describe a Trust Ladder and a 4 drives of human nature compass and then overlay them. The article includes great definitions for red zone activities and the green zone activities that we associate with the PULSE Frame. I hope you have a chance to read it through. Comments and questions??
Marjorie Munroe is a mediator, trainer and Workplace Fairness consultant specializing in workplace conflict resolution and assessment. Her work has spanned the range of the PULSE services, from mediation training and coaching, to group facilitations and workplace harassment investigations. Her mediation experience includes workplace disputes in union and non-union environments and commercial disputes.
Marjorie is currently spending much of her time training and coaching employees to recognize and address early signs of conflict so they can help themselves and others build sustainable relationships and a productive work environment.
In 2010, along with Michelle Phaneuf, Marjorie was appointed co-director of the Workplace Fairness Institute in Alberta.